Our experience started out great. The owner was very responsive and everything went fine at our wedding. The only complaint about the attendant is that he brought his daughter who was a bit noisey and was a little distracting during speeches.... The extremely low rating is because we never received the thumb drive with all the pictures. The owner said it would be mailed once he returned from a trip. It never came and now after 6 months and multiple attemps to contact via phone and email I cannot get ahold of anyone.