I booked 3 hours of service and got only 2. I tried to confirm with the attendant and she said I had only 2 hours. This was incredibly disappointing. In retrospect I should have pulled up the contract and showed it to her but I had over 100 guests in my home and was so busy with tending to my guests I didn't have a chance to do that and at 6 they started cleaning up and left well before 7. Very unprofessional for the attendant not to be aware of the amount of time the service was booked for. This should have been communicated to her. Would not book them ever again.