A 3rd party was subbed for our event and I was never told nor given an opportunity to speak with him. He was an exceptional piano player with good variety; however, when it came time to make requests he didn't know some artists such as Bruce Springsteen and seemed a little caught of guard that we wanted him to sing. No fault of his own, but had we been given the chance to connect, we could have set expectations. We liked the performer but wish the Dueling Hobbits would have handled our booking with professionalism. We were told we could get an extended hour that night but the performer had to leave before we would have liked. The fee wasn't aligned with the service.