If I could leave them higher marks, I would. This experience was FANTASTIC, from start to finish. I booked very close to my daughter's party, and wasn't shamed or ridiculed or treated as though my last minute request was an inconvenience (as I was with another local company). I got great communication right up to the party, and Elsa arrived and was amazing...the kids adored her and she absolutely was the crown jewel to my daughter's 6th birthday. The parents were all wowed and my four year old son (who's birthday is 6 months out) already requested her at his party. I have nothing but good things to say here - I would do this again in a heartbeat. Thank you!!!