We were very happy with Santa Derek! He communicated with us prior to the party and arrived exactly when he said he would. He smiled the entire time, even in the face of adversity with 3 children under two. He read us a story which everyone enjoyed. Santa Derek was very accommodating and encouraged us to take pictures with him....and he never gave up on the little ones (who finally did warm up to him). I hope to make him a yearly visitor in our home. You should too!