Santa Vince was great - just one thing though.... we completed a survey of questions prior to Santa's visit about personal things about the kids, like teachers names, what they like to do, etc. so that Santa could mention those things. He did not refer to any of the things I noted and I am not sure why? Did he not study them prior to coming to the house? It didn't ruin anything by any means, it just would have been a nice touch. One other thing, my impression from the website was that the total cost was $100. I placed a $20 deposit online. When Santa arrived, he said that $20 was for Gigmasters & I owed him $100 total. The website should be more clear on this.