First of all, the price quote was hundreds of dollars lower than the other limo quotes. The driver, Mike, was early, and called to confirm the address beforehand. The car was very nice. He was very friendly, and remained at the premises while we attended the concert, as requested. There was complimentary water on board. Mike's son, Sal took over for the ride home, and again, was very friendly and accommodating, and didn't charge us more money though we went over the allotted eight hours. A wonderful family business...would recommend to others.