Mark has been professional and accommodating of each and every need and request for our Memorial service. As well, he quickly touched base with soloist and bagpiper to assist in an arrangement/adaptation of song to work well for the three musicians' participation. Mark arrived early to allow time to check in with any other needs of our family as well as run through each of the requested songs. What an awesome addition to our family's send off of my husband and sister. I would love to have him play again for a fun party so we could experience his style and performance. Hopefully, that will happen! In the meantime, I would give him a rating of 10 out of 5. The BEST!