We hired Mark to play during our wedding ceremony and for our cocktail hour. After booking him we did not hear much follow-up until I reached out with our music specifications. He was then quick to respond that all of our requests were manageable. He arrived early and got set up. I did not interact with him much as I was busy getting ready. The ceremony went smoothly with the music. Cocktail hour was great. He brought his own keyboard and plugged into the resort's system. Very easy to work with and willing to offer music suggestions, but very hands-off until I reached out with details. A GREAT price for the talent he has!