I hired Derrick to take pictures of my family Christmas Day celebration (likely my sick Grandmother's last Christmas with the family). Derrick only provided 31 pictures from our 2 hour photoshoot and left out many shots I had requested. I asked him to upload all of the photos he took and he agreed but never provided them. I followed up with him several times for over a month and he ultimately decided to ignore me. I was very patient with him but to no avail. This was really disheartening as Derrick turned a very special day into a bad memory that I will never forget.