I am sorry to hear of your dissatisfaction with our photo booth at your child's birthday party. Unfortunately, we did experience a temporary issue with technical difficulties. However, this was quickly resolved and for your inconvenience we did provide you with a complimentary rental hour ($175.00 value) at your event and offered a 20% discount on your final invoice. The photos that did not print were captured on the cameras SD card and transferred to a USB flash drive. We will be mailing the USB flash drive to you. I am disappointed that your experience was not up to par as we pride ourselves on delivering exceptional product at discounted rates.