It was horrible. They were 40 minutes late. The AC did work and we had to open a window just to get some air moving. One of my guests got sick and 2 chose to pay for a taxi ride home rather than get back on the bus. I complained about the service and was told "the air SHOULD have worked. Fred told me he would send me $100 of my $800 back. That was just 1 more promise not delivered.