Ian was not only on time, he was early! He came in, was very courteous and professional, set everything up on time and started playing a few minutes early. He worked with me (the groom) on exactly what to play for the processional when my bride walked in, and then a signal for when to start playing the recessional. Worked perfectly. He was great, guests enjoyed it, he took a request from the obligatory drunk cousin demanding an encore of "Red Red Wine" with aplomb. He played an extra few minutes, and handled the load-out on his own with no complications. In short- 5 star service all around. Would give 6 stars if I could.