Mary Delia is an engaging and impactful speaker whose expertise draws from events with the MLB, March Madness, Bank of America, the NFL, and even the Olympics.
In her 20-year span as a freelance travel director for corporate meetings and large-scale events, Mary Delia has executed and experienced a wealth of once in a lifetime experiences. Her expertise has moved thousands of VIP guests at the Super Bowl, executed countless high-touch corporate events for hundreds, and hosted small-group luxury tours. Mary Delia knows and believes in the power of events!
Mary Delia has leveraged her expertise and once-in-a-lifetime experiences to create transformational keynotes from the stage. Using humor and straightforward tactics, Mary Delia inspires audiences to provide top-level customer service experiences through better communication practices.
With a master’s degree in communication, ten thousand hours on the mic as a tour guide, and countless real-life insider stories Mary Delia is the speaker to serve your community. Mary Delia will leave your audience with tangible systems to upgrade your organizations greeter improving the customer and workforce experience with no impact on the bottom line.
Right This Way! Level Up Greeting Guests
Elevate your mindset around the bedrock hospitality practice of pointing, greeting and directional assistance known as being a human arrow. To inspire and ignite those who are acting as human arrows in your organization each day is a practice that adds zero cost to the bottom line and positively elevates employee and guests’ daily experiences.
Greeting guests is so important we assign a whole human to the task. In our complicated and tech focused world greeting has gone from obvious to overlooked ….to all too often… extinct!
This presentation includes insider logistics stories from iconic sporting events along with fresh insights on greeting guests in today’s world and actionable practical strategies to level up guest and greeter interaction. Greeting quick but mighty step in the experience of every guest in every hospitality setting yet this daily workforce practice is so often an afterthought. Walk away from this presentation with a renew insights and energy on greeting guests!
Participants will learn:
· Greeting guests is the critical first brick in a building a first-class guest experience
· One to one directional assistance is a massive guest experience upgrade.
- Elevating company culture around greet guests gives employees purpose and a connection that is valued by a younger workforce.
Best Audiences:
Hospitality and retail businesses
