Justin Robbins is a customer service expert focused on contact center operations and leadership development. His experience spans across organizations of all sizes and industries and, over the past two decades, he's coached thousands of individuals around the globe on customer experience best practices. Justin is a well-known trainer, writer, and sought-after speaker on topics such as employee engagement, key performance indications, and motivational business leadership. He's been featured by numerous media outlets including The New York Times, Fox News, and Bloomberg Business. Justin's clients have included Apple, EA Games, US Dept of the Interior, Bell Canada, Wounded Warrior Project, University of Wisconsin-Madison, Otterbox, US Food and Drug Administration and many others!
"I've looked to so many sources on how to keep employees engaged, but it wasn't until hearing Justin that I finally got my answer."
"Justin's session went beyond discussing metrics and got to the heart of how to truly lead a team."
"Justin presented applicable information, in an easily understood manner, with a bit of humor and flair. I came out of there with so many takeaways."
"Justin was terrific - energetic and gracious! Within the first 15 minutes I was energized and reminded of why I like my job in customer service."
"Justin is a great story teller who can quickly captivate an audiences' attention and keep them engaged for the duration."
"I could listen to Justin speak all day, every day."
"I had one major problem with Justin's session: It had to end."