Steve had to walk into a bad situation where the facility was having problems and of course the people to correct them were off for the holiday. So when he came in 1/3 had left and those that stayed were trying to make the best of it. He was the true professional putting on a great performance despite the atmosphere and turning the audience around. Trust me they were a tough audience which is not the usual here. I would hire him back most definitely but not on a holiday when facility services are cut.