We strongly encourage clients to work with vendors before opening a claim relating to the booking of entertainment or event services.
In the instance of a vendor cancellation, the vendor must notify GigMasters of the cancellation no less than 14 days prior to the event date. For any event booked within 14 days of the event date, the vendor must notify GigMasters of the cancellation within 24 hours of the booking.
If the vendor notifies GigMasters of the cancellation within the required time frame, GigMasters will refund the booking fee, and the client will not be permitted to post a review.
Should the vendor fail to notify GigMasters of the cancellation within the required timeframe, the vendor will forfeit the booking fee, and the client will be permitted to post a review. Further, GigMasters reserves the right to issue a “no-show” on the vendor’s account leading to possible suspension or termination of the vendor’s GigMasters membership.
GigMasters will use commercially reasonable efforts to help find a suitable replacement vendor for the client’s event. If the replacement vendor is hired by the client, the canceling vendor will still forfeit the booking fee, and the replacement vendor’s booking fee will be waived.
Any client deposit ($2,000 maximum) and/or balance payments ($5,000 maximum) processed through the GigMasters payment system will be refunded to the client by GigMasters. The vendor will then be invoiced by GigMasters for the return of these funds.
Any client deposit and/or balance payments made to the vendor outside of the GigMasters payment system must be returned to the client in full directly by the vendor. Failure to do so may lead to possible suspension or termination of the vendor’s GigMasters membership.
In the instance of a client cancellation, we ask that the client notify GigMasters as far in advance of the event date as possible.
The client will forfeit any non-refundable payments made prior to the cancellation date. Any refundable payments made by the client through the GigMasters payment system with respect to the cancelled event will be returned to the client by GigMasters provided that the client notifies GigMasters of the cancellation prior to the refundable date.
The return of any client deposit and/or balance payments made to the vendor outside the GigMasters payment system must be negotiated directly with the vendor.
The client will not be permitted to post a review.
Last Updated: July 20, 2016
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