We hired Mickey Mouse for my daughter's 2nd birthday. Initially, it wasn't off to a good start since the individual was late and hadn't called, but after getting him on the phone he seemed very sincere and apologetic for the delay. Once he arrived, he quickly explained what he would do and changed into his costume. In the end, my daughter was so happy and excited. He did a great job keeping the kids engaged and having fun with them. We ultimately decided to pay the full amount because he was so good. Thanks again PJ!