Dynamic Motivational Speaker and Trainer. Specializing in Customer Service - Leadership - Stress Management – Team Building
Why Hire Karen?
*Participants gain insights, take action and get results . . . Increase productivity, Higher Morale, Decrease Stress, Improve Communication, More effectiveness in day-to-day operations . . . all impacting the bottom line!
*People Growth = Company Growth!
Karen Gridley specializes in helping companies and professionals who value work-life balance, personal leadership skills and high-performance to create success in life and in business. Her vast experience in a variety of service-based industries; combined with her background as a former scientist and a Recovering Excuse Maker; Karen gives practical tools to implement immediately for diverse teams and business professionals. Decision makers and audiences rave about her down-to-earth, matter-of-fact and humorous style as they quickly resonate with her "having-been-there relatability".
Karen has worked with thousands of professionals and businesses nationwide to break through their excuses, tap into their unlimited potential and achieve targeted outcomes.
Topics are applicable to Corporate, Associations, Healthcare and any service related industry. Programs are customized and adaptable from keynote to workshop format to address your specific needs.
Bridge the Gap: 3 Keys to Deliver Superior Customer Service–EVERY Time!
80% of companies say they deliver "superior" customer service. Yet ONLY 8% of people think these same companies deliver "superior" customer service. This program is for anyone who wants to enhance the customer experience while maximizing the bottom line! Imagine gaining and sustaining a competitive edge with truly superior customer service.
This Stress is Killing Me! How to Reduce Stress, Decrease Downtime and Improve The Bottom Line
It is estimated about 100 million workdays are lost due to stress and up to 90% of doctors' visits are stress related. Any professional or team who feels overwhelmed juggling multiple demands will benefit from this interactive and content-rich program. Imagine you and your team thinking clearer, making better decisions, and performing with heightened engagement.
Shift Procrastination to Productive Action:Get More Done in Less Time
Procrastination costs businesses billions of dollars. An empowering program with practical tools for all professionals to improve productivity and decrease stress associated with delaying the inevitable. Imagine getting more done in less time and improving the bottom line.
End "Who Dropped the Ball" Syndrome: High Impact Leadership Regardless of Title or Position
Nearly 60% of companies face leadership talent shortages that impede performance. Any new or experienced leader will gain invaluable tools to elevate their skills improving daily operations. Imagine your results when you stand out as a highly effective leader in managing yourself and others.
"Best training we had ever received. My team continues to reference Karen and the ideas she conveyed; in particular, not making excuses and taking responsibility for our actions–what a change for the better!"~ Roland P Williams Jr, GM, Castro Valley Sanitary District
"Karen Gridley provided an excellent training experience for all. Many staff has shared with me how much they benefited from the presentation, the information and message. Karen's presentation included valuable information and tools to carry back into our daily operations."~ Julie Dunning, Deputy District Director, CA Dept of Transportation
"Karen brought energy, common sense, and humor to her presentation. She has a unique ability to connect with everyone in an audience and get them to engage, enjoy and be energized."~ George Fleming, Momentum Coaching Resources LLC
"Karen was able to provide key learning concepts into actionable plans for our participants in a manner which kept everyone listening and engaged. I recommend her for organizations seeking customer service training."~ Dr. Kimberly Smerkers, Washoe County School District, Training Coordinator
"The training was very inspirational and energizing. The topics and concepts covered refocused our staff onto key ideas behind successful teams and successful project execution."~ Maurice Atendido Engineer Supervisor, Dublin San Ramon Services
"Karen has a unique ability to truly connect with her audience and take everyone along with her on a journey to new perspectives. I highly recommend Karen to any group."~ Lynda Bishop, CEO; Leadership Development & Relationship Management
"Karen is very personable, approachable and sensitive to our needs. She thoroughly and effectively delivered information in a professional manner. I highly recommend her for future trainings!"~ June Adams, Clinical Director, Las Vegas Paiute Tribe
Day long or multi-day sessions available upon request.