Who is Bill Murray?
William (Bill) J. Murray began his business career with fifteen years of success in sales, customer service management and sales management. It was this experience that inspired him to train others in those successful techniques. That led him to Wilson Learning Midwest, an agency for one of the world's largest training organizations. There for another fifteen years, he trained managers, salespeople, customer service personnel and staff of hundreds of companies in all sorts of businesses. He discovered his purpose in life which was to help people take personal responsibility for their lives and their work, "to unleash the eagle within", which resulted in co-founding Eagle Learning Center in 1993. At that time, he sought additional education in order to also help people in their personal lives. His experience as a marriage and family counselor since then has given him the opportunity to counsel many in personal as well as professional problems. An article in the Minneapolis Star-Tribune called "Creating the New You" documented some of this personal counseling. Now, he brings over 40 years of experience to help professionals make practical enhancements to their jobs and discover the courage to give their work and lives the best shot that they can give. His book, "Breaking ILL-Eagle Speed Limits" teaches individuals how to give that best shot.
Helping managers manage and leaders lead has been a strong focus of Bill's work with organizations. His strategic planning guidance and team building techniques have helped companies such as Time Warner Cable, Best Buy, U.S. Link, 3M, Towle Real Estate, Comark of Canada, Land O' Lakes, Inc., Buffets Inc., The Luxottica Group, the State of Minnesota Department of Employment and Economic Development, Pace Analytical and a long list of medical organizations. Bill's work with leadership groups has had positive results like increasing sales, quality and customer satisfaction.
A great deal of his focus for the last ten years has been developing organizational-wide learning processes to help leaders in companies inspire commitment in their people to customer satisfaction through continuous improvement, total quality management, and increased innovation. This involves moving the entire organization towards a more positive culture resulting in increased sales, increased profits and financial health. His book, "ReFocused On The Customer", grew out of this work.
Bill's work with salespeople includes training them in direct call selling, telephone selling, and account management. He has helped companies such as Owens Services, Hewlett-Packard, Caterpillar, AT&T, MTS Systems, United HealthCare, United Properties, Rexton, Protection Mutual Insurance, UFE Corporation, Pace Analytical, Professional Portable X-ray, Iconoculture, Receivables Control and the Trane Co., among others. His training for the Minnesota Timberwolves helped them sell more initial season tickets than any other NBA franchise as reported in Sports, Inc. magazine. He has personally trained over 1200 salespeople for The Luxottica Group, the world's largest manufacturer of eyewear, who have honored him with a plaque that says, "You have touched our hearts and minds forever." His book, "Selling with Style", was the basis of that training.
Bill's customer service seminars have had positive results for companies such as ITT Life Insurance, Chrysler, IBM, Regis Corp., Rexton, Valspar, Sterling Electric Construction, Kraus-Anderson Construction, the Holiday Companies, Tapemark, many banks and credit unions and tens of medical organizations and the State of Minnesota Department of Employment and Economic Development. He has authored "Delivering Eagle Service", which not only helps customer service people treat the customer with superior service, but also helps everyone in the organization treat internal customers with respect and work stress-free.
Bill attended the United States Military Academy at West Point, the University of Wisconsin, and the University of Minnesota, majoring in speech and business. He is a certified psychologist of the Alfred Adler Institute masters program and a faculty member of the Lawlor Institute.