Derek took the time to reach out to me via email, his writing was clear and polished (which I thought was a good sign of professionalism), and he had a website with samples of himself playing, which helped a lot. I wanted him to surprise my brother at the alter. It was his professionalism, his promptness and clear communication that convinced me that I could trust him to help me pull off the surprise without-a-hitch. He arrived at a hard-to-find-venue, an hour out of Austin, perfectly on time and was patient until it was time to play. He played beautifully! As a person, I found him to be generous, accommodating, and forbearing. I would highly recommend hiring him!