The gentleman who worked with me was funny and friendly. The drivers showed up on time and did a nice job getting us where we were going. Due to some last minute changes, we booked our reservation late. The service didn't have a limo for the whole time. They were able to make our event happen, though, by piecing together two different drivers/rides. The down-side is that they still charged us for 6 hours of time when we only had available service for two (and we didn't get ice…). They certainly made money off of us. But the limos were clean and nice.