The hotel had to change our original venue the day before the event and when we notified Charm, she was wonderful and by noon on the day of our event, she had already been to the hotel, set up and everything went well. We had several unexpected changes occur prior to the day of our event and it was so nice to have Charm make things so easy and comfortable for us. She was wonderful! I would recommend her for any event. She was very accomodating!