GigMasters Privacy Policy

Effective July 30th, 2015

This privacy policy applies to owned and operated by, Inc. This privacy policy describes how, Inc. collects and uses the personal information you provide on our web site: It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

If users have questions or concerns regarding this statement, they should first contact Michael Caldwell, Customer Support, by e-mail, by telephone 866-342-9794, by postal mail, Inc., 33 South Main Street, Norwalk, CT 06854. 

Log Files
Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are linked to personal information to help identify you and your shopping cart.

Cookies and Other Tracking Technologies
Technologies such as: cookies, beacons, tags and scripts are used by and our affiliates, analytics, or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use Local Storage Objects (LSOs) such as HTML5 [content information and preferences.] Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information.

Behavioral Targeting/ Re-Targeting
We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by e-mail or by telephone 866-342-9794. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.

Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Contact Information
Our site's registration form requires users to give us contact information such as their name and e-mail address. We use this information to initially enable our Gigmasters Booking Service. This will mean your contact information could eventually be shared with potential bands/event organizers who are interested in hiring you. We also use customer contact information from the registration form when you request for a quote for any kind of services you may need or when you sign up as one of our vendors or for us to send the user promotional material on behalf of some of our partners. The customer's contact information is also used to contact the visitor when necessary for following up with their account. The customer’s billing information such as credit card information will also be used when you sign up for an account. Users may opt-out of receiving future promotional mailings; see the choice/opt-out section below. We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Web site.

If is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

This site contains links to other sites. is not responsible for the privacy practices or the content of such Web sites.

Email this site to a Friend
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and e-mail address.We will automatically send the friend a one-time e-mail inviting them to visit the site. We do not store this information except to send this one-time e-mail.

Public Forums
This site makes chat rooms, forums, message boards, blogs and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Our blog is also managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want the personal information that was posted to the comments section removed. To learn how the third party application uses your information, please review their privacy policy.

The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). [To learn more about SSL, follow this link:]

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can email us by clicking

Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

  1. You can send email by clicking
  2. You can visit the following URL:
  3. You can call the following telephone number: 866-342-9794

This site gives users the following options for changing, modifying or deleting information previously provided.

  1. email
  2. users can go to their control panel once logged in and update their profile.
  3. call the following telephone number: 866-342-9794

Removal From Directory
This site gives users the following options for removing their listing from our directory.

  1. email
  2. visit
  3. call the following telephone number: 866-342-9794

Company Testimonials/Notable Quotes
We post customer notable quotes on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to to posting the testimonial to post their name along with their testimonial This site sends an e-mail to each customer directly to obtain consent to use his/her full name, event type, city, state, and quote for use on our company's Testimonials page ( and in our Notable Quotes sections. Requests for removal of a customer testimonial can be done in two ways:

  1. email
  2. call the following telephone number: 866-342-9794

Service Providers
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personal information in a manner different from that stated at the time of collection we will notify users via e-mail and/or by posting a notice on our Web site for 30 days prior to the change becoming effective.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Michael Caldwell, Inc.
33 South Main Street
Norwalk, CT 06854

Live Support

9am - 8:00pm EST (M-W)
9am - 5:30pm EST (Th-F)

Help Center (FAQs)

Visit our Help Center where you'll find answers to common questions about our event booking service.

GigMasters HQ

33 South Main Street
Norwalk, CT 06854