First off the lady, forgive me I didn’t get her name, was not very welcoming or personable. She seemed annoyed and as if she didn’t even want to be there. Also she claimed it was sprinkling and said she will have to close in 20 min if it continues when it absolutely was NOT. She was under a tree so I’m sure some water was coming from that and I tried to explain that but she didn’t care. It was a beautiful night and the weather was amazing for a wedding. It was as if she was trying to find an excuse to leave early :-( and the props SUCKED. Just signs to hold, no boas, funny hats or any face props. We were not happy with the money we spent to have service like we did.
Caliber Photo Works’s Response:
I am sorry to hear of your dissatisfaction. I take responsibility as being informed Sat. of a light rain starting, I directed her to inform you per contract if it continued we would have to shut down. A tree offers little to no protection from any rain. I apologize for any perceived attitude, as she had being contending with unsupervised children and guests that were intoxicated one of which spilled a red colored drink on the booth causing stains to the white booth. As for the lack of props that is an issue I will further address with the attendant. Caliber strives to provide the utmost customer service & I will be addressing your concerns,