Fantastic bus and the staff was nothing but friendly and easy to work with!
Falcon Travel was very patient with me as we had several date and time changes until we were able to finalize other logistics. Sam was very accommodating and understanding. We requested a pick up, stop at other location, and drop off at final destination. The driver was great and was on time at all locations. The bus was clean and comfortably. Unfortunately, the next day's pick up at Copper Mountain was delayed due to weather and road closures. Our driver practiced safe driving in adverse conditions. Thank you to all at Falcon Travel.
Ontime pick up for prom trip resulting in a nightmare journey that was over 90 minutes....IMG_5172.JPG
From beginning to end the process of booking and handling our requests could not have been smoother , our driver Jose was fantastic !! Thankyou for everything
We were an out of town crew that last minute wanted someone to take us around Manhattan. Falcon was very responsive, took great care of us and our driver was 100% accommodating to our requests/ tolerated our rowdiness! Will certainly use them again and recommend them to anyone in the NYC area!
Dear Sarah, thank you very much for the wonderful reviews. Your reviews means a lot to us. We hope to serve you in future with the same passion and professionalism. We wish you wonderful holidays and a Merry Christmas. Regards, Falcon Tour Travel.
Called the day of prom and said that our bus that was previously arranged was not available, sent two separate buses and we had to split our group in half. Very unprofessional.
Birthday Party (Kids)
Falcon Tours was absolutely Great. They were very Professional and courteous. They followed up with me periodically including early the day of the event to ensure everything was as I requested. The bus was beautiful and comfortable and on time. The driver was very courteous and helpful. Thank you Chris we appreciated you. Falcon Tours helped to make my daughter's 18th Birthday a priceless memory.
Birthday Party (Adult)
I worked with Falcon Tour & Travel for my clients' wedding in February 2018. Martin & Ben were excellent to work with, and did whatever it took to make sure our clients were happy and well cared for. They were prompt in their replies, offered competitive pricing, and provided quality service. While they are based in NY, I was able to work with them on a Chicago wedding seamlessly. I love that they offer transportation services all over the country. I highly recommend using them for your transportation needs!
I booked a 35 person bus through Falcon Tour and Travel in October 2018 for a football game. I worked with James and he was extremely accommodating and helpful. I had many questions because we had a large group and he was very responsive. On the day of the event, they upgraded us to a larger bus. We had the bus for 11 hours - everything went smoothly and went as planned. I would recommend Falcon Tour and Travel to friends and will definitely use them again for future events.
Birthday Party (Adult)
Both my driver and the liaison were extremely helpful and thoughtful.
We can not thank you enough for giving us a chance to serve you on your special day. Looking forward to hear from you for future transportation needs. Regards, Falcon Tour and Travel Corp.
This was a super great adventure! Very high class. Excellent driver!... my rate is 55555!
Our experience with the Falcon team was the exceptional. From the moment we started discussing our needs with them, to their proactive suggestions and recommendations, and finally to the service itself, our expectations where continuously exceeded. I have booked with several limo / party bus companies, and from now on i will be using Falcon as a first choice.
Greetings! Dear Linda, It has been a pleasure working out for you. We hope that your field trip was a success and you enjoyed the services. We thank you a lot once again for the feedback as it encourages us to work even harder and efficiently in future. Thanks and Regards, Jack R. Cooper
AN ABOMINATION! DO NOT BOOK! TERRIBLE SERVICE THAT DID NOT FOLLOW THE TERMS OF THE BOOKING! WE REQUESTED A 12 PERSON LIMO BUT THEY WENT AND SENT US A 10 PERSON LIMO! ITS A SCAM! THEY HIRED ANOTHER COMPANY BEHIND OUR BACK! HELD UP THE GROUP BY 1.5 HOURS TO OUR PROM, AND WE GOT TO THE DESTINATION SO LATE THAT WE WERE UNABLE TO TAKE PICTURES IN THE LIGHT. ALSO ENDED UP MISSING THE ACTUAL PROM THAT COST US $720 IN TICKETS DUE TO THE DELAY. IT WAS A MAD RUSH OF CALLS AND MISUNDERSTANDINGS TO THE LIMO COMPANY, THAT RESPONDED TERRIBLY. LIMO WAS NOT THE SAME AS PICTURE AND NO PROMISED DRINKS. NOW, THEY SAY THAT THEY ARE UNABLE REFUND BESIDE VIOLATING THE CONTRACT
Greetings! It was totally our mistake and our dispatcher dispatched 10 passenger limo instead of 12 passenger. We would never be able to express the stress we had along with our clients. We have updated our SOP's to triple filter so it never happen again and happily returned 100% amount to our value client and the best part is we end up on 15-20% lifelong discount for her :D . We are expecting to hear back from her in future and we publicly apologize for the mistake we are committed to improve our services. Best regards