Tony Johnson Keynote Speaker from Toledo, OH

Need that spark of motivation, energy and Customer focus for your organization? Tony Johnson is a Customer experience expert, author and leader who can bring a common sense approach to Customer service, loyalty, and engagement to your organization. Tony has spoken to and consulted with fortune 500 companies, universities, hospitals, and government agencies to help them improve their overall Guest satisfaction. He has also a regular on ABC news. Tony will keep your team's attention with a lively presentation full of interaction, humor, and action planning. Every speech, workshop, and keynote are custom built to fit your organizational needs, and focus around 2 key elements. IGNITE YOUR SERVICE PASSION: This is the catalyst that inspires teams to begin delivering amazing Customer service not just in days, weeks, or months - but immediately. Learn to put the Customer at the center of everything you do and earn their loyalty and repeat business. THE SIX CANONS OF CUSTOMER SERVICE: Learn the basics of great Customer service and how to deliver experiences that exceed Guest expectations at all turns. Tony takes a deep dive into these principles from his book RECIPE FOR SERVICE. Tony can custom craft programs for both leaders, executives, and front line associates to help develop your team into a powerful, customer-centric machine. Tony is a 25 year veteran of retail and hospitality businesses bring real life experiences, best practices, and processes to businesses who want results. There is not conceptual nonsense here - every concept is designed to build success in daily business. Invest in your team and your business today with a keynote or workshop.