Absolute worse mistake made in booking a party vendor for my son's 3rd Birthday. I booked the Elmo character with Big Day Event-Mallory Newman in March 2017 for my son's 3rd Birthday on June 12th 2017 & paid in full $165.90 for a 1hr Elmo Character. Called & confirmed the morning of June 12th & she assured me that they would be there & then no one showed up!! I called Mallory multiple times during the party to check on Elmo & she would not answer the phone. My 3 yr old was so disappointed that Elmo was not there. They are pretty aweful people to book, receive payment, CONFIRM & then just NOT show up to a scheduled CHILD's party that's disgusting!! DO NOT USE THEM!!