Tim was professional and did a pretty good job during the wedding. However, the only problem I had was that we didn't even talk to anyone until a week before our wedding. And that only happened after I emailed someone with my concerns. We were never asked what type of music we liked or listened to. I just got a basic sheet asking what song we wanted for our grand entrance, first dance, father-daughter, etc. We didn't even get a planning sheet for the ceremony. We used another website to figure out what we needed music for. The music played wasn't to our taste at all. However, most people seemed to enjoy themselves so I guess it wasn't so bad.