Jesse B Good

Corporate Speaker from Las Vegas, NV - Will travel up to 3000 miles
MEMBER SINCE 2019
  ACCEPTS ONLINE PAYMENTS

$1000 - $5000 per event
  ACCEPTS ONLINE PAYMENTS
About
How would your company be different if every employee...

...delivered the same quality of customer care as your best service provider?
...felt motivated to make each experience special for every customer?
...understood the lifetime value of your buyers, and then worked to make each customer happy?

At Aprendey, we help your people acquire relevant interpersonal skills to improve lives and business results. Our best-in-class skill development courses include leadership, customer experience, and interpersonal communication. We help organizations drive rapid, sustainable, and measurable change in performance to maximize employee engagement, multiply customer relationships, and improve bottom-line results.

Jesse B Good is the CEO of Aprendey, the People Skills Academy for Business Performance. With decades of hands-on expertise in client relationship management, he has facilitated more than one million customer service experiences. Blending his personal experience with behavioral science and generational studies, Jesse helps organizations build more relationships with more customers who are more loyal, that are spending more money more often, leading to more personal recommendations and more profit. He is the author of the book, Happy to Help: Lessons Learned Serving One Million Customers, and has appeared in various trade publications and industry podcasts. Jesse has worked as a speaker, trainer, and consultant with small business owners, international organizations, and Fortune 500 companies from Adobe to Zions Bank.

Clients who have implemented Jesse's customer-centric solutions report consistently earning MORE…

MORE ENGAGEMENT - As much as 40% improvement in employee performance
MORE RELATIONSHIPS - Customer growth over 25%
MORE SPENDING - Twice as much per customer transaction
MORE REFERRALS - 50x the impact of regular advertising
MORE PROFIT - Six-fold ROI

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Speaking Presentations

THE NEXT GENERATION OF CUSTOMER EXPERIENCE: CREATING A CROSS-GENERATIONAL CULTURE OF CUSTOMER CARE is a research-based approach combining current customer service trends with behavioral psychology, generational studies, and social science solutions to inspire and enable service providers to deliver their best. This presentation focuses on utilizing the Intrapersonal, Interpersonal, and Extrapersonal forces to offer better customer experiences, maintain a culture of service performance, and boost personal recommendations from customers.

SUCCESS IS THE NEW SERVICE: KEYS TO ENGAGING CUSTOMERS IN THE ATTENTION ECONOMY is designed to help individual contributors, leaders, and business operators understand the definition and implementation of Customer Success. Participants learn to understand the needs of customers to help adopt product usage, maximize the value of customer purchases, and achieve desired outcomes--which in turn propel revenue growth through higher renewal rates, expansion opportunities, and customer advocacy.

VICTORY! TACTICS FOR WINNING AT CUSTOMER SERVICE is based on the book, Happy to Help, and is a comprehensive three-step process to easily and effectively train skills that help each individual maximize their customer service performance. Participants learn to efficiently Discover the needs of their customers, Deliver those needs with accuracy and enthusiasm, and Do More to exceed expectations. These three steps combine to multiply lasting business relationships with an ever-growing customer family.

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Here is what his clients are saying:

"When Jesse talked about what it costs a business to lose a customer, our Support Reps cheered. It was a big 'Hoorah' moment for our team, and a great reminder of the contribution we make by resolving customer complaints every single day."

Daniel Brewer
Account Manager
Microsoft
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"I loved Jesse's presentation! His advice was spot on, and I loved the engagement with the audience. It's always refreshing when you can relate the information back to real life stories."

Erica W
Event Planner/Employee Satisfaction
Apex Systems
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“Jesse's presentation was insightful, humorous, and engaging. He's given me tangible actions to use. I have a page full of notes of things I want to begin implementing right away.”

Roger Mendez
Customer Success Program Manager
Cisco
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"The training was very relevant for anyone in a customer-focused role. Jesse made compelling points with strong content and the data to back it up. His presentation was entertaining, energizing, and thought-provoking."

Lincoln Selk
Insurance Broker
Caliber Select Insurance
(more)
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Please note Jesse B Good will also travel to North Las Vegas, The Lakes, Henderson, Blue Diamond, Boulder City, Jean, Indian Springs, Overton, Dolan Springs, Moapa, Logandale, Tecopa, Pahrump.
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