Susan was exactly what I was looking for. She had previous experience playing at funerals, and knew how to choose appropriate music to go along with the mood. Her maturity and professionalism was ideal. Despite the ice storms, she arrived at the venue on time and was ready to play exactly on time as well. She played the selections I requested and filled in with her own choices based on my suggested genres. And, oh my goodness, she plays BEAUTIFULLY! I could not have chosen a better harpist, especially without even meeting or speaking to her beforehand. I am definitely recommending Susan to my friends for ANY type of occasion!