Shawna was gracious, lovely and cooperative from the very first moment of dealing with her. She easily accomodated my last-minute needs and then did a great job of supporting my small, intimate event by playing softly in the background without attracting too much attention to herself. And her PLAYING--wow! Technically excellent, yet also deeply sensitive, her music exudes a certain warmth that had almost a healing effect on my guests. Sounds a little strange but it's true. I had no idea Celtic harp could be so beautiful.