Sean and his team were on point from first inquiry. I appreciate their patience/consideration w/ everything logistically. Grace, the booking assistant, checked in w/ me in a prompt & timely manner. This eased the process for me as a mother of two (constantly juggling) & prepping for the party. Sean's customer service skills are excellent. he communicates w/ you thoroughly. His fun, enjoyable personality makes sitting down (while getting yourself drawn) for couple minutes worth it. The caricaturist quality were AMAZING. Love his style and artistic skills. I couldn't have asked for a better artist on a very special day. We loved it!