Vincent was great! He had an event booked before ours and let us know the week prior to our event that his other client had moved their booking later, which would make him about 10-15 minutes late to our event. We know he was trying to be accommodating to the other client, and we appreciate that he let us know the week before our event, but the late arrival did have an effect on our event. Hence the lower score on "professionalism." We'd hire him again, but only with confirmation that he would be able to start at the start time requested at initial booking.