Jim's acumen is gleaned by overlaying his expertise learned at the intersection of INNOVATION, CUSTOMER SERVICE. LEADERSHIP, SALES, and CHANGE. Founder and advisor for over 100 companies he understands what works, and what doesn't.
He brings a wealth of diversified information that has been put into practice. Jim's experience pushes him to gain support from the top, with senior leaders so they can communicate the message to step up to pursue innovative ideas that impact outcomes that are not only encouraged but will be rewarded. The sheer variety of work he does, and the experience he offers, provide an unbeatable solution to your meeting objectives.
Jim's goal is simple...exceed your audience's expectations by delivering relevant, applicable, tools and process.
He is a highly accomplished Senior Executive, Entrepreneur, Advisor, and Thought Leader with more than 40 years of success driving change, innovation, and an improved customer experience for companies across a range of industries including automotive, telecommunications, hospitality, and consumer packaged goods.
Jim collaborates with organizations, from start-up to Fortune 100, to evaluate problems, create a vision where others are not looking, capture what others are not seeing, by providing UNCOMMON Common Sense. Recognized as one of the top 100 Innovators and Motivators of the past 100 years by Incentive Magazine, he lights up a room with his humor and commitment to transforming the way we think, not what we think.
A highly respected Thought Leader in his field, James is the author of several books including "Thriving on Change in Organizations" and "Celebrate Customer Service – Insider Secrets," and has written for publications including AdWeek, Advertising Age, Investors Business Daily, and Business Travel News.
He delivers transformative ideas that move people from disengaged to engaged, from waiting to involved, from curious to committed, from sitting on the sidelines to joining in, from not spending money to buying, from apathy to outright passion. His goal is to ensure that Shift Happens!® not only at your meeting but in the near term future as well. He will remind your audience that business model transformations that once took 10-20 years are now happening in as few as two to five. to stay competitive. an innovative organization such as yours must be prepared to act before they are beaten to the punch by smaller, nimbler, and sometimes invisible rivals.
He is simply the wake-up call to remind your audience, that now, more than ever, Shift Happens!®
He does thorough pre-event research and delivers a message that is relevant, practical and in alignment with your meeting objectives. He is easy to work with and over delivers to make you the meeting rock star by uncovering new opportunities for the strategically enlightened. Jim hits it out of the park as he demonstrates the laws of lifetime Customer acquisition and retention by apply innovation and growth through the real world, current, relevant examples.
Jim explores the widest array of ideas, suggestions, goals, etc. in a logical controlled process. He is fiercely committed to achieving great Customer Experiences that engage innovative solutions by discovering new opportunities using existing resources. He will help your organization turn uncertainty into confidence.
If you are looking for a published author, professional advisory and problem solver who will help your organization to address your 'shifts' he is your go to the source presenter.
Together we can establish an end goal and result by creating the path we will use to get there, on time, within your budget.
Clients say remarkable things about the impact his work has on their life and business success offering strong support that together ensured that Shift Happens! ®
Association of Professional Fund Raisers
American Dental Association
American Family Insurance
Wilbert Family Services
Wynn Las Vegas
Association of Destination Meeting Executives
Illinois Library Association
Society of Incentives and Travel Executives
Ontario Funeral Services Association
Hyatt Hotels & Resorts
Carnival Cruise Lines
National Association of Metal Workers
Mexico Tourism Board
Rockford Public Library
Foxwoods Resort and Casino
MGM Resorts and Casinos
Large Urology Group Practice Assn.
Aria Resort and Casino
Motion Picture Licensing Corporation
Hyatt Hotels and Resorts
El Ganzo (Cabo San Lucas Mexico)
San Juan Puerto Rico Tourism Board
Aruba Convention and Visitors Bureau
Association of Incentive Marketing
American Dairy Association
Kempinski Hotels & Resorts
US Department of Defense
Brand Activation Association
March of Dimes, etc.