Horrible and extremely UNPROFESSIONAL. I booked them 3 months ago for a pediatric heart transplant picnic. I emailed them several times before the picnic to confirm and they didn't even have the common courtesy to reply. Of course they didn't show up either. It would have been fine if they had just communicated. I simply would have booked someone else. I got lots of other calls from others who gave bids, but I could not afford to pay for 2, if Carousel showed up. So, my whole Gigmasters experience was very disappointing.