"I'm sorry that you weren't completely satisfied with your trio. Originally you requested banjo; however, the Canon in D sounds much better with guitar for your entrance, which is why that's what he was playing when you walked out. The sax and upright bass performed as you requested. Regarding your recessional, I provided a recording of the song performed by a large brass band. The trio's rendition may have sounded differently. I'm sorry our performance and overall service didn't surpass your expectations, and I appreciate your candor and feedback. We're always trying to improve and your opinion is very important to us. Congratulations and take care, Harry"