Member help topics

Audio

Audio File Requirements

Is ".mp3" the only file format allowed for my audio samples?

Yes it is.

How do I convert my songs to MP3 files from a CD?

Many computers come standard with mp3 encoding software. The encoding software we recommend is iTunes. You can download the software for it by going to: http://www.apple.com/itunes/download/.

I have audio files on my computer, but they aren't in ".mp3" file format. How can I make them into MP3s?

Many computers come standard with mp3 encoding software. If yours does not, there are many software programs which you can purchase online or in computer stores which will allow you to convert your CD to MP3 samples. The encoding software we recommend is iTunes. You can download the software for it by going to http://www.apple.com/itunes/download/ .

Can I upload an audio sample that contains contact information?

No. Contact information may NOT be posted in Profile audio/video samples, Profile photos, or Profile text. By contact information, we mean website URLs, email addresses, and telephone numbers.

How to Upload Audio Files

How do I upload audio samples to my Profile?

Learn how to upload audio samples by viewing this tutorial.

Or, follow these simple instructions.

1. Log securely into your Control Panel by clicking https://www.gigmasters.com/login.aspx and entering your username/password in the 'Member Login' section.

2. Go to the 'Profile' tab.

3. Click the 'Edit' link for "MP3 Samples and/or Video Samples."

4. Then on the next page, follow the instructions for uploading audio and video.

Can I externally link to audio samples which I have on my other website?

No. GigMasters hosts all of your audio and video files.

How long does GigMasters recommend each MP3 sample be?

We recommend approximately 1 minute or so for each MP3 sample. Users do not like to wait long for audio to download!

I am unable to upload my MP3s to my Profile through my Control Panel. What do I do?

You can email your MP3s to our customer service department, and we'll upload them for you. Please keep in mind, uploads take 3-5 business days for us to complete for you.

Troubleshooting Audio

The audio on my Profile is playing really fast and sounds like the Chipmunks. What can I do to fix this?

This means that your first MP3 file that you uploaded was encoded with Variable Bit Rate Encoding. You need to convert it to Fixed (or Constant) Bit Rate Encoding. We recommend the 'All To MP3 Converter' which can be downloaded at https://www.regnow.com/softsell/nph-softsell.cgi?item=5452-5&vreferrer=startmenu. If you are having trouble doing this, please contact GigMasters Customer Support

Why does my audio file sound garbled and scratchy?

The mp3 files you loaded have a sample rate of either 48.000 kHz or 24.000 kHz. Some early versions of the audio player we use have known problems playing these sample rates. Please convert your audio files to a sample rate 44.100 kHz. We recommend using iTunes to convert the sample rates. If you are having trouble doing this, please contact GigMasters Customer Support

I have successfully uploaded my MP3s, but I need to change the song titles. What do I do?

Look for the "Song Title" field next to each file. Then enter the name of the song into the corresponding "Song Title" field. Then click on the "Update" button.