Performer Help Topics
Uploading Audio
- The audio in my slideshow is playing really fast and sounds like the Chipmunks. What can I do to fix this?
- Why does my audio file sound garbled and scratchy?
- How do I upload audio samples to my Press Kit?
- Is ".mp3" the only file format allowed for my audio samples?
- I have A CD. How do I convert my songs to MP3 files?
- I have audio files on my computer, but they aren't in ".mp3" file format. How can I make them into MP3s?
- Can I externally link to audio samples which I have on my other website?
- How long does GigMasters recommend each MP3 sample be?
- I am unable to upload my MP3s to my press kit through my Control Panel. What do I do?
- I have successfully uploaded my MP3s, but the songs are named "Sample 1, Sample 2, etc." What do I do?
- Can I upload an audio sample that contains contact information?
1. The audio in my slideshow is playing really fast and sounds like the Chipmunks. What can I do to fix this?
This means that your first MP3 file that you uploaded was encoded with Variable Bit Rate Encoding. You need to convert it to Fixed (or Constant) Bit Rate Encoding. We recommend the 'All To MP3 Converter' which can be downloaded at https://www.regnow.com/softsell/nph-softsell.cgi?item=5452-5&vreferrer=startmenu. If you are having trouble doing this, please contact GigMasters Customer Support
^ Back to Top2. Why does my audio file sound garbled and scratchy?
The mp3 files you loaded have a sample rate of either 48.000 kHz or 24.000 kHz. Some early versions of the audio player we use have known problems playing these sample rates. Please convert your audio files to a sample rate 44.100 kHz. We recommend using iTunes to convert the sample rates. If you are having trouble doing this, please contact GigMasters Customer Support
^ Back to Top3. How do I upload audio samples to my Press Kit?
1. Log securely into your Control Panel by clicking https://www.gigmasters.com/login.aspx and entering your username/password where it says 'Performer Login'
2. On the next page, scroll down the section titled 'Your Press Kit Services'.
3. Click the 'GO' button next to where it says "Upload MP3 Samples and/or Video Samples."
4. Then on the next page, follow the instructions for uploading audio and video.
^ Back to Top4. Is ".mp3" the only file format allowed for my audio samples?
Yes it is.
^ Back to Top5. I have A CD. How do I convert my songs to MP3 files?
Many computers come standard with mp3 encoding sofware. The encoding software we recommend is iTunes. You can download the software for it by going to: http://www.apple.com/itunes/download/. Alternatively, if you don't feel comfortable using the software, GigMasters has partnered with a company called ZEITBYTE which can make the MP3 files for you. All you have to do is mail them your CD and they will do the rest. For more information, please click http://www.zeitbyte.com/gigmasters_promo.
^ Back to Top6. I have audio files on my computer, but they aren't in ".mp3" file format. How can I make them into MP3s?
Many computers come standard with mp3 encoding sofware. If yours does not, there are many software programs which you can purchase online or in computer stores which will allow you to convert your CD to MP3 samples. The encoding software we recommend is iTunes. You can download the software for it by going to http://www.apple.com/itunes/download/ .
^ Back to Top7. Can I externally link to audio samples which I have on my other website?
No. GigMasters hosts all of your audio and video files.
^ Back to Top8. How long does GigMasters recommend each MP3 sample be?
We recommend approximately 1 minute or so for each MP3 sample. Users do not like to wait long for audio to download!
^ Back to Top9. I am unable to upload my MP3s to my press kit through my Control Panel. What do I do?
You can email your MP3s to our customer service department, and we'll upload them for you. Please keep in mind, uploads take 3-5 business days for us to complete for you.
^ Back to Top10. I have successfully uploaded my MP3s, but the songs are named "Sample 1, Sample 2, etc." What do I do?
Look for the "Song Title" field next to each file. Then enter the name of the song into the corresponding "Song Title" field. Then click on the "Update" button. IMPORTANT: Do NOT click on the "Submit" button (located near the bottom of the page) until you've uploaded all of your MP3s and you've added ALL of your song titles.
^ Back to Top11. Can I upload an audio sample that contains contact information?
No. Contact information may NOT be posted in Press Kit audio/video samples, Press Kit photos, or Press Kit text. By contact information, we mean website URLs, email addresses, and telephone numbers.
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