Performer Help Topics
Client Feedback
- Does GigMasters request feedback from my clients?
- My client doesn't know how to leave me feedback. What do I tell them?
- Under what conditions will GigMasters remove feedback?
- How can I post a rebuttal to feedback that I receive?
- In what order does my client feedback appear on the website?
- I have multiple GigMasters accounts, can I transfer my client feedback between the accounts.
- Can I control the order in which client feedback appears?
- What should I do if I receive bad feedback?
- Can I send my client a feedback reminder through GigMasters?
1. Does GigMasters request feedback from my clients?
Yes, we send a 'Feedback Request' email automatically 1 day after your event has passed. If the client has not submitted feedback after 14 days we follow up with a reminder. Both emails contain an encrypted link which will bring the clients directly to the feedback form.
^ Back to Top2. My client doesn't know how to leave me feedback. What do I tell them?
GigMasters will send your clients a 'Feedback Request' email after your event has passed. The simplest way for a client to leave feedback is to follow the link enclosed in that email. If they do not receive the email they can also load feedback from their control panel.
Here are the instructions you can provide to your client for how they can leave you feedback from their control panel.
1. Tell them to go to the Gigmasters homepage located at http://www.gigmasters.com/
2. Tell them to click the link near the top middle part of the homepage that says "Sign In."
3. On the next page, in the section titled 'Client Sign In', tell them to enter their username and password. Their username and password was assigned to them when they first filled out the Event Request form. If they don't remember or don't know their username/password, they should click the link in the 'Forgot your username or password?' section in the gray box on the right hand side of the page.
4. On the next page, tell them to scroll down to the section titled 'Your Events'. It is the third section on the page.
5. Tell them to click the 'Feedback' button located all the way to the right of your name.
6. On the next page, they will rate you on a scale of 1 to 5 on the following topics:
* Professionalism
* How accommodating you were to them
* Overall talent
* How highly they would recommend you
* Overall satisfaction.
There is also a place where they can write in their own words about their experience with you. When they are finished, tell them to click the 'save' button at the bottom of the page.
^ Back to Top3. Under what conditions will GigMasters remove feedback?
GigMasters will remove feedback if provided with a valid court order finding that the disputed feedback is slanderous, libelous, defamatory or otherwise illegal.
^ Back to Top4. How can I post a rebuttal to feedback that I receive?
To post a rebuttal, please take the following steps:
1. Log securely into your Control Panel
https://www.gigmasters.com/login.aspx
2. Scroll to the section titled 'Your Leads'
3. Enter the Gig ID# where it says "Search by Gig ID#" and click 'GO'
4. On the next page, click the link that says 'Client Feedback'.
5. In the window that pops up, scroll to the bottom to the area titled "Performer Rebuttal"
6. Enter your rebuttal and click the 'Save' button.
^ Back to Top5. In what order does my client feedback appear on the website?
By default, the client feedbacks appear in order of best to worst.
^ Back to Top6. I have multiple GigMasters accounts, can I transfer my client feedback between the accounts.
No. Client feedback is non-transferable.
^ Back to Top7. Can I control the order in which client feedback appears?
By default, the client feedbacks appear in order of best to worst. But you can opt to control the order yourself. To do so, please
1. Login to your Control Panel
2. Scroll to the 'Your Press Kit Services' section.
3. Click the 'GO' button next to where it says " Modify Client Feedback Displayed On Your Press Kit".
4. On the next page, use the 'Sequence' column to control the order in which the client feedback appears.
Please be advised that once you change the order of your feedback, all new feedback that comes in will be placed at the bottom until you modify the order.
^ Back to Top8. What should I do if I receive bad feedback?
1) If you've not already done so, post a rebuttal. This will allow all future customers to clearly read your side of the story.
2) Get Additional Feedback - When future customers see that 99% of your feedback is positive, they will likely not be deterred by one negative comment. It is very similar to the way feedback works on eBay. It's impossible to make 100% of people happy 100% of the time, and people generally understand that. So, if you get more Gigmasters bookings, and more positive client feedback, it will lessen the impact of that one negative comment. 3) You can decide which client feedback you'd like to appear on the main page of your Gigmasters Press Kit and which client feedback you would not like displayed on the main page of your Gigmasters Press Kit. This can be done in your Gigmasters Control Panel. ^ Back to Top9. Can I send my client a feedback reminder through GigMasters?
Yes, you can send ONE feedback reminder email per event from your control panel. This option will become available 7 days after the event date and continue until you send a reminder, receive feedback or 6 months after the event. To do, login to your control panel, and scroll down to the 'Your Leads' section. Enter the gig ID# in the box to the right of where it says 'Search by Gig ID#' and click the 'Go' button. On the next page, in the 'Client' column, there will be a link next to the client's name that says '[feedback reminder]'. This link will appear for up to 6 months after the event date. After 6 months, that link will no longer be visible.
^ Back to Top
