Performer Help Topics
Bidding On Gigs
- I received a 'Gig-Alert' email from GigMasters. How do I reply to the client?
- I tried clicking the link in the 'Gig-Alert' email, but I was unable to. Now what do I do?
- I was unable to copy and paste the hyperlink into my web browser. Now what do I do?
- I was able to get to the bid reply page. Now what do I do?
- In the 'Gig-Request' section, I see a message that says "E-mail not yet verified". What does this mean?
- How do I actually bid or/or reply to the client?
- In the 'Your Bid' section, I see a message which says "You were auto-added to this request." What does this mean?
- If I bid "yes" to a client, can I go back later and change the details of my bid if I accidentally type something incorrect?
- If I reply "no", can I go back later and re-submit a bid to the client?
- I am not able to bid or reply to the client. I do not see the usual buttons in the 'Your Bid' section. Why?
- I am not sure exactly how much I would charge the client. I need more details. What do I do?
- So my bid is not binding?
- When should I use the 'travel/lodging charge' section of the bid?
- Should I require a deposit?
- Should I make my deposit non-refundable or refundable?
- Do I have to pay for my bids?
- How will I know if a client has received my bid?
- Should I follow up with the client? If so, how soon?
- How do I follow up with the client so that it shows up in the 'View Conversations' section?
- I did not reply to 5 consecutive Gig-Alerts. My Membership was temporarily suspended by GigMasters. Why?
- How I can I get list of all my previous clients through GigMasters?
- How do I set up Saved Bid Responses?
- If I am not the one hired, will I be able to find out who was?
- How do I delete Gig Requests from my Inbox?
- Is outsourcing or farming out GigMasters.com leads permitted?
1. I received a 'Gig-Alert' email from GigMasters. How do I reply to the client?
In the text portion of the Gig-Alert email, we have included an encrypted hyperlink which you need to click. Click it, and you will be brought to a page where you can reply to the client.
^ Back to Top2. I tried clicking the link in the 'Gig-Alert' email, but I was unable to. Now what do I do?
Try copy and pasting the link into your web browser. This should bring you to the page where you can reply to the client.
^ Back to Top3. I was unable to copy and paste the hyperlink into my web browser. Now what do I do?
If you are unable to copy and paste the hyperlink into your web browser you can reply to the client by logging into your control panel here: http://www.gigmasters.com/login.aspx and locating the gig in the 'Unanswered' folder of the 'Your Leads' section.
^ Back to Top4. I was able to get to the bid reply page. Now what do I do?
Go to the 'Gig Request' section and you'll see the basic information about the client's event. You'll see the date, time, location, type of entertainment needed, etc. Use this information to determine your price quote and submit your bid in the form below.
^ Back to Top5. In the 'Gig-Request' section, I see a message that says "E-mail not yet verified". What does this mean?
This means that we have not yet confirmed that the client's email address is a working, valid email address and they may not receive your bid. If you see the "E-mail not yet verified" message associated with a gig request you should always follow up your bid with a phone call to ensure that the client receives your information.
^ Back to Top6. How do I actually bid or/or reply to the client?
Scroll down some more and you'll see the 'Your Bid' section. In this section you can reply to the client. You can either reply "yes..." or "no thanks...".
^ Back to Top7. In the 'Your Bid' section, I see a message which says "You were auto-added to this request." What does this mean?
Some GigMasters clients ask GigMasters to add more groups or performers to their Gig request. This message simply means that this particular client asked GigMasters to find him/her more performers and we added you to the client's Gig request.
^ Back to Top8. If I bid "yes" to a client, can I go back later and change the details of my bid if I accidentally type something incorrect?
Yes, you can always go back later and re-submit your bid.
^ Back to Top9. If I reply "no", can I go back later and re-submit a bid to the client?
Yes, as long as the client has not closed their request or hired another performer, you may change your response at any time.
^ Back to Top10. I am not able to bid or reply to the client. I do not see the usual buttons in the 'Your Bid' section. Why?
Either this gig was cancelled by the client, or this gig has already been booked.
^ Back to Top11. I am not sure exactly how much I would charge the client. I need more details. What do I do?
Place a bid, and in the 'additional information' field, let the client know that your bid might change pending further information about the client's event.
^ Back to Top12. So my bid is not binding?
Correct, your bid is not binding.
^ Back to Top13. When should I use the 'travel/lodging charge' section of the bid?
If you will be traveling out of your normal travel range or if you will need overnight accommodations, you might want to let the client know that you will need to be compensated for these extra fees.
^ Back to Top14. Should I require a deposit?
Yes, we generally recommend that you require a deposit. This protects you as well as your clients.
^ Back to Top15. Should I make my deposit non-refundable or refundable?
In general, we recommend that you make your deposit non-refundable. This protects you. However, if you, the performer, cancel your performance or fail to appear for the event you will be expected to refund the deposit.
^ Back to Top16. Do I have to pay for my bids?
You don't ever pay for your bids - unless you own a 'Pay-Per-Bid' Membership. If this is the case, you'll see a grid which will show you how much your bid will cost. This would be charged at the end of the month to the credit card which you have on file with us.
^ Back to Top17. How will I know if a client has received my bid?
We will send you an email letting you know. Please keep in mind that we rely on the client's email provider to inform us that the bid was received and some clients have disabled this feature. You should always follow up with the clients directly to ensure they received and understand your bid.
^ Back to Top18. Should I follow up with the client? If so, how soon?
You should always follow up with the client directly unless they specifically ask you not to in the text of their gig request. We generally recommend that you either call or email the client about 2 days after you place your bid.
^ Back to Top19. How do I follow up with the client so that it shows up in the 'View Conversations' section?
At the moment, the 'conversations' feature can only be initiated by the client, not by the performer. This was to prevent some of our more aggressive entertainers from bombarding the clients with follow-up emails through our system. You are free to contact any of the clients (that you responded 'Y' to) through your own email program, but at this time, it can't go through the 'conversations' system.
^ Back to Top20. I did not reply to 5 consecutive Gig-Alerts. My Membership was temporarily suspended by GigMasters. Why?
We want all GigMasters clients to hear back from our GigMasters performers. Therefore we temporarily suspend your Membership until we hear from you. We ask that you reply to all Gig Alerts even if you are not interested in certain gigs.
^ Back to Top21. How I can I get list of all my previous clients through GigMasters?
1) Log securely into your Control Panel https://www.gigmasters.com/login.aspx
2) Scroll down to the section titled 'Your Leads'
3) Click on the link labeled 'Inbox'
4) On the next page, you will see each of your gig requests listed. For each lead to which you responded 'Yes', you will see the name of each client along with his or her email and phone number.
5) Also, at the bottom of this page, you will see a link that says 'export leads to Microsoft Excel'.
^ Back to Top22. How do I set up Saved Bid Responses?
To set up Saved Bid Responses, please do the following:
1. Log securely into your Control Panel https://www.gigmasters.com/login.aspx
2. Scroll down to the section titled 'Your Press Kit Services'
3. Click the 'Go' button next to 'Modify Saved Bid Responses'
4. On the next page, you will see 5 links. Click the first one that says 'Click here to edit Saved Response #1'
5. On the next page, you can choose a name for the saved response, and you can set it up as a "Yes" response or a "No" response. Fill in any or all of the fields and when you are finished, click the 'Update' button
You can create up to 5 Saved Bid Responses. Then the next time you submit a bid, you will see a box at the bottom of the bid with all the Saved Bid Responses that you have set up. Simply click the one you want to use, and the page will reload with your responses entered into the corresponding fields.
^ Back to Top23. If I am not the one hired, will I be able to find out who was?
Yes, if the client decides to hire a different GigMasters performer, you will receive an email letting you know which performer was hired. Alternatively, you can log into GigMasters to find out. To do so, please take the following steps:
1) Log securely into your Control Panel https://www.gigmasters.com/login.aspx
2) Scroll down to the section titled 'Your Leads'
3) Enter the Gig ID# into the search box and click "GO".
4) On the next page, click the Gig ID# in the first column.
5) On the next page, where it says "Gig filled yet?", it will specify which, if any, GigMasters performer was hired for the event.
^ Back to Top24. How do I delete Gig Requests from my Inbox?
You may move Gig Requests to the Trash by doing the following:
1) Log securely into your Control Panel https://www.gigmasters.com/login.aspx
2) Scroll down to the section titled 'Your Leads'
3) Click on the link labeled 'Inbox' (or whatever you have renamed it)
4) On the next page, you will see each of your gig requests listed. For each one that you wish to delete, check off the box to the left of the Gig ID#.
5. At the bottom of the page, where it says "Move selected items to ", select 'Trash' and click the 'GO!' button.
Please be careful because once you move a Gig Request to the Trash, you will not be able to get it back.
^ Back to Top25. Is outsourcing or farming out GigMasters.com leads permitted?
The act of 'farming' out client leads is not permitted. GigMasters entertainers are strictly prohibited from taking client leads provided to them through GigMasters and transferring these leads to non-GigMasters entertainers and entities. A client lead is only to be answered and utilized by the Gigmasters member who received the lead. If we discover that any member is farming out leads, we reserve the right to suspend or permanently remove that member from the GigMasters website and terminate their membership.
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