"Hi Betsy, Thank you so much for the great feedback! I'm always eager to improve, and curious: in the sea of 5's you kindly gave me (and Ralph -- I'll tell him), the one 4.5 rating jumped out, leading me to wonder if that was due to the narrow margin on the arrival time, or was there something else? Anything specific would be helpful. Again, the super review is much appreciated! Diana"
"I appreciate Laura's 4 pt review. Before beginning the hour-plus drive to her home, I called to say I would be late due to a family emergency. I explained the matter and Laura was very gracious, saying "family comes first." In the entertainment world, though,"the show must go on" and I felt chagrinned by the delay. I knew there was a long queue most of the evening, varying from 3-10, according to the time and guests asked. The line was outside the room from me, where I couldn't see. Each analysis takes 3-5 minutes, usually about 2.75 min each when analyzing a few more writers simultaneously. Once home, I counted the samples done in the 4 hrs: 67 @3.58 min each"