We love running real weddings and stories about wedding ideas that feature our GigMasters members. Our performers truly do everything to make sure your wedding day doesn't just run smoothly, but runs fantastically! Today though we have a story about how a different part of our GigMasters team swooped in to save a wedding day in danger.
A few weeks ago we received the sad news that one of our guitarists had suffered a death in his family. He had been hired by a wedding planner through GigMasters for a wedding scheduled that weekend and wouldn't be able to perform. We'll let the planner, Carrie Darling of Carrie Darling Events, tell the story from here:
As a Wedding Planner in Southwest Florida, I have the wonderful opportunity to create a dream Wedding Day for so many destination Brides. They often love bringing in a great variety of live music to help entertain their guests! For one of my recent weddings we hired a wonderful guitarist from Gigmasters. My Bride just fell in love with him, and loved how he played such a wonderful range of songs- and that [his press kit] was complete with samples. Unfortunately, you can't plan for everything, and our hired guitarist suffered the loss of a close family member the day before the Wedding. He contacted me to let me know that he was not going to be able to make it down from New York- and understanably so. He was absolutely devastated.
So, I took on the task of trying to find a replacement with less than 24 hours notice. To my surprise, in the middle of the search, Katie from GigMasters called me. She had heard the news, and submitted for the full refund of the deposit paid online immediately. Then, she kindly offered to assist me in finding a new guitarist! I was over the moon to have any assitance- especially from a booking agency with a multitude of contacts! Within 2 hours... we had a couple of options. One wasn't even a GigMasters member - Katie just wanted to be sure we had someone. Katie had her co-workers calling to find someone in Florida that was available and a great fit for this wedding! By the end of the Rehearsal with the Bridal Party that afternoon, I had 2 options to offer my Bride and Groom and they couldn't have been happier! The day of the Wedding, [acoustic guitarist] Franklin showed up early and was an absolute hit with the guests! It almost worked out better than initially planned. While we had booked the entertainment online with GigMasters, it was a pleasant surprise to have this whole team of people that cared come out of the woodwork as soon as I needed them! Everything worked out.. and Barb & Paul had the perfect Wedding Day! It is nice to have a support staff :)
All we can say is great job to everyone involved. To GigMasters team members Katie and Karissa for finding a replacement guitarist for this couple, To guitarist Franklin for being such an amazing replacement and to planner Carrie Darling for being clever enough to use GigMasters to help her find wedding entertainment in the first place!
If you'd like to learn more about how GigMasters can help you protect your wedding plans, watch our Buyer Protection Plan video below. Still have questions, or want to congratulate Karissa and Katie personally? Contact our customer experience team.