"Thank you for the review however there was definitely a miscommunication between the booking. The client requested 3 separate services. A costume character, face painting, and balloon art. We bid on the event based on providing face painting and balloon art and were hired. Even through confirmation emails the client did not mention the costume character and we were unaware she was wanting this service from us as well. We go above and beyond to ensure all customers have the best experience possible with us as our reviews and ratings show. "