"I am truly surprised at such a low rating in every category! Still, I know we were 15 minutes late (my new assistant was late arriving and downtown ATL traffic - no excuse) and you were on a very tight schedule as you only had the venue for 1 hour. We were able to do tattoos, balloon animals, magic, lollipops, happy stickers, prizes for each child, music, and gifts for bday children in 1 hr. The bday boy did say, "I love you Molly! I'll never forget you!" Still, no excuses. I will be happy to refund your payment in full or come to another event at no cost (bday, school, end of school party, Christmas party, etc). I apologize for the inconvenience."